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Cancellation & Refund Policy

We want you to have confidence when purchasing Elephanta. This policy explains how cancellations and refunds can be requested and processed.

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Effective Date: 01 January 2022
Welcome to Elephanta. This Cancellation & Refund Policy explains the terms applicable to cancellations and refunds for Elephanta licenses, Elementor addons, plugins, products, and related services.
By purchasing or using an Elephanta product or license, you acknowledge and agree to the cancellation and refund conditions outlined below.

1. Cancellation Eligibility

  • You may request cancellation of your Elephanta subscription or license renewal by contacting our support team before the applicable renewal date.
  • Cancellation requests will be reviewed based on your subscription status and the applicable terms of this Cancellation & Refund Policy.

2. Non-Refundable Situations

  • Cancellations or refunds may not be provided if:

      • You change your mind after purchasing the product.

      • You no longer need or want the plugin.

      • The product is incompatible with third-party themes, plugins, or custom code not officially supported by Elephanta.

      • You purchased the product by mistake.

      • You refuse to provide sufficient information for our team to investigate a reported issue.

      • Your license has been suspended or terminated due to a violation of our Terms & Conditions.

3. Subscription Cancellations & Renewals

  • If your Elephanta license includes automatic renewal, the applicable subscription fee may be charged at the beginning of each renewal period.

  • Users are responsible for cancelling automatic renewal before the applicable renewal date to avoid future charges.

4. Cancellation & Refund Requests

  • To request a cancellation or refund, please contact our support team with your order details, license information, and the reason for your request.

  • Each cancellation and eligible refund request will be reviewed individually.

5. Refund Processing

  • Once a refund is approved, it will be processed through the original payment method. The time required for the refunded amount to appear may vary depending on your bank or payment provider.

6. Policy Changes

  • Elephanta reserves the right to modify or update this Cancellation & Refund Policy when necessary. Any changes will become effective once the updated policy is published on our website.

7. Contact Us

  • If you have any questions regarding this Cancellation & Refund Policy, please contact the Elephanta support team through the contact information available on our website.
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